Privacy policy

This Privacy Policy notice describes how Personetics Technologies Ltd. (collectively with its affiliates, “Personetics” “we“, “our” or “us“) handles and protects the personal information it collects or receives from the users (“users” or “you“) such as in the following use cases:

When you browse or visit our website, https://www.personetics.com (“Website”)
When you make use of, or interact with, our Website
When we process your job application
When you request a free trial and/or a product demo
When you register to a webinar
When you download assets available on the Website (e.g., eBooks)
When you contact us (e.g., sending a contact us question, for support purposes, to schedule a meeting)
When our Customers make use of our products and services (“Personetics Product”)
When you attend a marketing event and provide us with your Personal Data and/or you give us your business card
When we use the Personal Data of our customers
When you interact with us on our social media profiles (e.g., Twitter, LinkedIn)

We greatly respect your privacy, which is why we make every effort to provide a platform that would live up to the highest of user privacy standards. Please read this Privacy Policy carefully, so you can fully understand our practices in relation to personal data. “Personal Data” or “Personal Information” means any information that can be used, alone or together with other data, to uniquely identify any living human being. Please note that this is a master privacy policy and some of its provisions only apply to individuals in certain jurisdictions. For example, the legal basis in the table below is only relevant for GDPR-protected individuals. Important note: Nothing in this Privacy Policy is intended to limit in any way your statutory right, including your rights to a remedy or means of enforcement.

Personetics provides financial institutions with a financial data-driven personalization and engagement platform. For the avoidance of doubt, for the purposes of this Privacy Policy, a “Customer(s)” is an entity which has executed an agreement with Personetics. If your data is processed by Personetics’ services as a result of our relationship with Customer (“Individual(s)“), please note that the Customer is the responsible party for obtaining the required consents and complying with any applicable laws or regulations.

Table of contents:

What information we collect, why we collect it, and how it is used
How we protect and retain your personal data
Sharing Personal Information
Additional information regarding transfers of personal data
Your privacy rights
Use by children
Interaction with third party products
Log files
Analytic tools and tracking technologies
Specific provisions applicable under California privacy law
Changes to the Privacy Policy
Contact us

WHAT INFORMATION WE COLLECT, WHY WE COLLECT IT, AND HOW IT IS USED

When you browse or visit our Website

Specific Personal Data we collect – Cookies, analytic tools and log files. For more information, please read our Cookies Policy https://www-gr.personetics.com/cookie-policy
Why is the Personal Data collected and for what purposes? To properly operate our Website, to improve the quality and functionality of our Website, to enhance your experience, to create new services, including customized Website, to change or cancel existing content or services and for other internal and statistical purposes.
Legal basis (GDPR only, if applicable) – Consent and Legitimate interest (e.g., essential cookies).
Third parties with whom we share your Personal Data – 3rd party platforms for the following purposes: please read our Cookies Policy https://www-gr.personetics.com/cookie-policy/
Consequences of not providing the Personal Data – Certain Website features may not be available.

When you make use of, or interact with, our Website

When we process your job application
1. Specific Personal Data we collect – Full name, email address, phone number, cv- resume, role, cover letter, LinkedIn profile and any other Personal Data that you decide to provide/supply us with.
2. Why is the Personal Data collected and for what purposes? To review your application; to assess you as a candidate; to analyze your application; and to communicate with you in connection with your job application.
3. Legal basis (GDPR only, if applicable) – Processing is necessary for the performance of a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering into a contract and legitimate Interests (e.g. to assess you as a candidate).
4. Third parties with whom we share your Personal Data – HR tools.
5. Consequences of not providing the Personal Data: We cannot (i) review your application; (ii) assess you as a candidate; (iii) analyze your application; and (iv) communicate with you in connection with your job application.

When you request a free trial or a product demo
1. Specific Personal Data we collect – Full name, email address, phone number, company name, entity’s type and size, job title, industry, location (country), messages and/or descriptions of your interests to the extent that includes Personal Data.
2. Why is the Personal Data collected and for what purposes? To process your demo request, to provide you a free trial and to communicate with you about the trial of the products and further commercial stages.
3. Legal basis (GDPR only, if applicable) – Processing is necessary for the performance of a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering into a contract and legitimate interest (e.g. to provide you with a demo).
4. Third parties with whom we share your Personal Data – CRM tools, Email provider, Cloud and online drives.
5. Consequences of not providing the Personal Data: We cannot (i) process your demo request; (ii) provide you a free trial; and (iii) communicate with you about the trial of the products and further commercial stages.
6. Marketing communications: We will collect your full name and email address to send you marketing communications in accordance with your consent. We share these Personal Data with 3rd party platforms such as for the following purposes: Marketing tools, Email provider, CRM tools, cookies (please refer to our Cookie Notice). If you do not provide us with the data, we cannot send marketing communications.

When you register to a webinar
1. Specific Personal Data we collect – Full name, corporate email address, phone number, company name, job title.
2. Why is the Personal Data collected and for what purposes? To allow you to register to a webinar, to send you webinar-related communications.
3. Legal basis (GDPR only, if applicable) – Legitimate interest (e.g. to allow you to register to the webinar).
4. Third parties with whom we share your Personal Data – 3rd party platforms for the following purposes: CRM tools, Email provider, Cloud and online drives, webinar providers (when we organize it) for example, conference video call provider.
5. Consequences of not providing the Personal Data: We cannot (i) allow you to register to a webinar, and (ii) communicate with you.
6. Marketing communications: We will collect your full name and email address to send you marketing communications in accordance with your consent. We share these Personal Data with 3rd party platforms for the following purposes: Marketing tools, Email provider, CRM tools, cookies (please refer to our Cookie Notice). If you do not provide us with the data, we cannot send marketing communications.

When you download assets available on the Website (e.g., eBook)
1. Specific Personal Data we collect – Full name, email address, company name, job title and country and any other Personal Data that you decide to provide us with.
2. Why is the Personal Data collected and for what purposes? To allow you to download an asset.
3. Legal basis (GDPR only, if applicable) – Legitimate interests (e.g. to allow you to download an asset, as requested by you).
4. Third parties with whom we share your Personal Data – 3rd party platforms for the following purposes: CRM tools, Email provider, Cloud and online drives.
5. Consequences of not providing the Personal Data: We cannot allow you to download an asset.
6. Marketing communications: We will collect your full name and email address to send you marketing communications in accordance with your consent. We share these Personal Data with 3rd party platforms for the following purposes: Marketing tools, Email provider, CRM tools, cookies (please refer to our Cookie Notice). If you do not provide us with the data, we cannot send marketing communications.

When you contact us (e.g., sending a contact us question, for support purposes, to schedule a meeting)
1. Specific Personal Data we collect – Full name, email address, company name, message/comments and any other Personal Data that you decide to share with us.
2. Why is the Personal Data collected and for what purposes? To process and answer your questions; to provide support (e.g., to solve problems, bugs or issues); and to customize your experience.
3. Legal basis (GDPR only, if applicable) – Processing is necessary for the performance of a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering into a contract and Legitimate interests (e.g. to allow you to download an asset, as requested by you).
4. Third parties with whom we share your Personal Data – 3rd party platforms for the following purposes: CRM tools, Email provider, Cloud and online drives.
5. Consequences of not providing the Personal Data: We cannot: (i) process and answer your questions; and (ii) provide support (e.g., to solve problems, bugs or issues); and (iii) customize your experience.
6. Marketing communications: We will collect your full name and email address to send you marketing communications in accordance with your consent. We share these Personal Data with 3rd party platforms for the following purposes: Marketing tools, Email provider, CRM tools, and cookies (please refer to our Cookie Notice). If you do not provide us with the data, we cannot send marketing communications.

When our Customers make use of Personetics Products.

In certain cases, and depending how our Customer uses Personetics Products, we may receive some Personal Data about you (as determined by the Customer). Such Personal Data can include, user name, email, name, password, application roles and any other Personal Data that our Customer decides to provide/supply us with.

For the avoidance of doubt, the Customer is the data controller of your Personal Data and Personetics is a data processor (while providing services to the Customer).

We use the Personal Data to provide the services to our Customers. We share the Personal Data with vendors and service providers and when Customer activates and/or agrees to the use of third party services, we may allow them to access such Personal Data

When you attend a marketing event and provide us with your Personal Data and/or you give us your business card

Specific Personal Data we collect – Full name, email address, company name, job title, phone number, any other Personal Data you decide to provide/supply us with.
Why is the Personal Data collected and for what purposes? To establish a business connection, and to send you marketing communications and/or to call you continue the discussions regarding Personetics’ services (B2B situations).
Legal basis (GDPR only, if applicable) – Depends on the case, consent and/or legitimate interest (e.g. showing you certain services that you have shown an interest in a B2B situation).
Third parties with whom we share your Personal Data – 3rd party platforms for the following purposes: CRM tools, Email provider, Cloud and online drives
Consequences of not providing the Personal Data: We cannot (i) establish a business connection; and (ii) send marketing communications.
Marketing communications: We will collect your full name and email address to send you marketing communications in accordance with your consent. We share these Personal Data with 3rd party platforms for the following purposes: Marketing tools, Email provider, CRM tools, and cookies (please refer to our Cookie Notice). If you do not provide us with the data, we cannot send marketing communications.

When we acquire your Personal Data from third-party sources (such as lead-generation companies)

Specific Personal Data we collect – Contact details.
Why is the Personal Data collected and for what purposes? To establish a business connection. To contact possible leads and customers (e.g., by email or phone).
Legal basis (GDPR only, if applicable) – Depends on the case, consent and/or legitimate interest (e.g., B2B situation).
Third parties with whom we share your Personal Data – 3rd party platforms for the following purposes: CRM tools, Email provider, Cloud and online drives.
Consequences of not providing the Personal Data – Cannot establish a business connection. Cannot contact possible leads and customers.

When we use the Personal Data of our customers

Specific Personal Data we collect – Full name, email address, phone number, company name, job position, address, payment information, and any other Personal Data you decide to provide/supply us with.
Why is the Personal Data collected and for what purposes? To provide our products and services; to perform the applicable agreement and our services; to communicate with you for service-related communications, to improve the quality and functionality of our services and to enhance your experience.
Legal basis (GDPR only, if applicable) – Processing is necessary for the performance of a contract to which our customer is a party; compliance with a legal obligation (e.g. tax laws, bookkeeping laws, etc.); and legitimate interest (e.g. send you contract-related communications).
Third parties with whom we share your Personal Data – 3rd party platforms for the following purposes: CRM tools, Email provider, Cloud and online drives.
Consequences of not providing the Personal Data: We cannot (i) provide our products and services; (ii) to perform the applicable agreement and our services; (iii) to communicate with you for service-related communications, (iv) to improve the quality and functionality of our services; and (v) to enhance your experience.
Marketing communications: We will collect your full name and email address to send you marketing communications in accordance with your consent. We share these Personal Data with 3rd party platforms for the following purposes: Marketing tools, Email provider, CRM tools. If you do not provide us with the data, we cannot send marketing communications.

When you interact with us on our social media profiles (e.g., Twitter, LinkedIn)

Specific Personal Data we collect – Full name, email address, company name, any other Personal Data you decide to provide/supply us with.
Why is the Personal Data collected and for what purposes? To reply and/or respond to your request or question; and to send marketing communications or additional information of our products and services (when requested by you).
Legal basis (GDPR only, if applicable) – Depending on the context, consent or legitimate interest (e.g. send you more information about us in certain B2B situations).
Third parties with whom we share your Personal Data – 3rd party platforms for the following purposes: Social media channels, CRM tools, Email provider, Cloud and online drives.
Consequences of not providing the Personal Data: We cannot: (i) reply or respond to your request; and (ii) send you marketing communications.
Marketing communications: We will collect your full name and email address to send you marketing communications in accordance with your consent. We share these Personal Data with 3rd party platforms for the following purposes: Marketing tools, Email provider, CRM tools and cookies (please refer to our Cookie Notice). If you do not provide us with the data, we cannot send marketing communications.

Finally, please note that some of the abovementioned personal data will be used for detecting, taking steps to prevent, and prosecution of fraud or other illegal activity, to identify and repair errors, to conduct audits, and for security purposes. Personal Data may also be used to comply with applicable laws, with investigations performed by the relevant authorities, law enforcement purposes, and/or to exercise or defend legal claims. In certain cases, we may or will anonymize or de-identify your personal data. “Anonymous Information” means information which does not enable identification of an individual user, such as aggregated information about the use of our services. We may use Anonymous Information and/or disclose it to third parties without restrictions (for example, in order to improve our services and enhance your experience with them).

HOW WE PROTECT AND RETAIN YOUR PERSONAL DATA

2.1. Security. Personetics implemented appropriate technical information security systems and procedures to secure your Personal Information which you may upload to our website, for example in connection with the personalized video services.

While such systems and procedures reduce the risk of security breaches, they do not provide absolute security. Therefore, we cannot guarantee that our systems will be immune from any wrongdoings, malfunctions, unlawful interceptions or unauthorized access to the information stored in them and to other information security risks. As the security of information depends in part on the security of the computer, device or network you use to communicate with us and the security you use to protect your user IDs and passwords, please make sure to take appropriate measures to protect this information.

2.2. Retention of your Personal Data. Your Personal Data will be stored until we proactively delete it, or you send us a valid deletion request. Please note that in some circumstances we may store your personal data for longer periods of time, for example (i) where we are required to do so in accordance with legal, regulatory, tax or accounting requirements, or (ii) for us to have an accurate record of your dealings with us in the event of any complaints or challenges, or (iii) if we reasonably believe there is a prospect of litigation relating to your personal data or dealings. We have an internal data retention policy to ensure that we do not retain your personal data perpetually. Regarding retention of cookies, you can read more in our cookie policy.

Sharing Personal Information

In addition to the recipients described above, we may share your personal data as follows:

3.1. With our business partners with whom we jointly offer products or services. We may also share personal data with our affiliated companies.

3.2. To the extent necessary, with regulators, courts or competent authorities, to comply with applicable laws, regulations and rules (including, without limitation, federal, state or local laws), and requests of law enforcement, regulatory and other governmental agencies or if required to do so by court order;

3.3. If, in the future, we sell or transfer, or we consider selling or transferring, some or all of our business, shares or assets to a third party, we will disclose your personal data to such third party (whether actual or potential) in connection with the foregoing events;

3.4. In the event that we are acquired by, or merged with, a third party entity, or in the event of bankruptcy or a comparable event, we reserve the right to transfer, disclose or assign your personal data in connection with the foregoing events; and/or

3.5. Where you have provided your consent to us sharing or transferring your personal data (e.g., where you provide us with marketing consents or opt-in to optional additional services or functionality).

TRANSFERS

4.1 Internal transfers: Since we operate globally, your personal information may be shared within our network of offices, affiliates and agents around the world, including across borders and from your country or jurisdiction to other countries or jurisdictions around the world. All such entities are governed by this Privacy Policy and/or are bound by the appropriate confidentiality and data transfer agreements which contractually obliges each member to ensure that Personal Data receives an adequate and consistent level of protection wherever it is transferred to.

4.2 External transfers: Where we transfer your Personal Data outside of EU/EEA (for example to third parties who provide us with services), we will generally obtain contractual commitments from them to protect your Personal Data. When Personetics engages in such transfers of personal information, it relies on i) Adequacy Decisions as adopted by European Commission on the basis of Article 45 of Regulation (EU) 2016/679 (GDPR) (for example, when we access from Israel), or ii) Standard Contractual Clauses issued by the European Commission. Personetics also continually monitors the circumstances surrounding such transfers in order to ensure that these maintain, in practice, a level of protection that is essentially equivalent to the one guaranteed by the GDPR.

YOUR PRIVACY RIGHTS

5.1. Rights: The following rights (which may be subject to certain exemptions or derogations) shall apply to certain individuals (some of which only apply to individuals protected by the GDPR):

You have a right to access personal data held about you. Your right of access may normally be exercised free of charge, however we reserve the right to charge an appropriate administrative fee where permitted by applicable law;
You have the right to request that we rectify any personal data we hold that is inaccurate or misleading;
You have the right to request the erasure/deletion of your personal data (e.g. from our records). Please note that there may be circumstances in which we are required to retain your personal data, for example for the establishment, exercise or defense of legal claims;
You have the right to object, to or to request restriction, of the processing;
You have the right to data portability. This means that you may have the right to receive your personal data in a structured, commonly used and machine-readable format, and that you have the right to transmit that data to another controller;
You have the right to object to profiling;
You have the right to withdraw your consent at any time. Please note that there may be circumstances in which we are entitled to continue processing your data, in particular if the processing is required to meet our legal and regulatory obligations. Also, please note that the withdrawal of consent shall not affect the lawfulness of processing based on consent before its withdrawal;
You also have a right to request certain details of the basis on which your personal data is transferred outside the European Economic Area, but data transfer agreements and/or other details may need to be partially redacted for reasons of commercial confidentiality; and/or
You have a right to lodge a complaint with your local data protection supervisory authority (i.e., your place of habitual residence, place or work or place of alleged infringement) at any time or before the relevant institutions in your place of residence. We ask that you please attempt to resolve any issues with us before you contact your local supervisory authority and/or relevant institution.

You can exercise your rights by contacting us at privacy@personetics.com. Subject to legal and other permissible considerations, we will make every reasonable effort to honor your request promptly in accordance with applicable law or inform you if we require further information in order to fulfil your request. When processing your request, we may ask you for additional information to confirm or verify your identity and for security purposes, before processing and/or honoring your request. We reserve the right to charge a fee where permitted by law, for instance if your request is manifestly unfounded or excessive. In the event that your request would adversely affect the rights and freedoms of others (for example, would impact the duty of confidentiality we owe to others) or if we are legally entitled to deal with your request in a different way than initial requested, we will address your request to the maximum extent possible, all in accordance with applicable law.

USE BY CHILDREN

We do not offer our products or services for use by children and, therefore, we do not knowingly collect personal data from, and/or about children under the age of eighteen (18). If you are under the age of eighteen (18), do not provide any personal data to us without involvement of a parent or a guardian. For the purposes of the GDPR, we do not intend to offer information society services directly to children. In the event that we become aware that you provide personal data in violation of applicable privacy laws, we reserve the right to delete it. If you believe that we might have any such information, please contact us at privacy@personetics.com.

INTERACTION WITH THIRD PARTY PRODUCTS

We enable you to interact with third party websites, mobile software applications and products or services that are not owned or controlled by us (each a “Third Party Service”). We are not responsible for the privacy practices or the content of such Third Party Services. Please be aware that Third Party Services can collect personal data from you. Accordingly, we encourage you to read the terms and conditions and privacy policies of each Third Party Service.

LOG FILES

We use log files. We use such information to analyze trends, administer the Website, track users’ movement around the Website, and gather demographic information.

ANALYTIC TOOLS AND TRACKING TECHNOLOGIES

Google Analytics (4). The Website uses a tool called “Google Analytics” to collect information about use of the Website. Google Analytics collects information such as how often users visit this Website, what pages they visit when they do so, and what other websites they used prior to coming to this Website. We use the information we get from Google Analytics to maintain and improve the Website and our products. We do not combine the information collected through the use of Google Analytics with personal information we collect. Google’s ability to use and share information collected by Google Analytics about your visits to this Website is restricted by the Google Analytics Terms of Service, available at https://marketingplatform.google.com/about/analytics/terms/us/, and the Google Privacy Policy, available at http://www.google.com/policies/privacy/. You may learn more about how Google collects and processes data specifically in connection with Google Analytics at http://www.google.com/policies/privacy/partners/. You may prevent your data from being used by Google Analytics by downloading and installing the Google Analytics Opt-out Browser Add-on, available at https://tools.google.com/dlpage/gaoptout/.
Through our Website, we allow third party advertising partners to set technologies and other tracking tools to collect information regarding your activities and your device (e.g., pages visited). We also may combine and share such information and other information (such as demographic information and past purchase history) with third party advertising partners. These advertising partners will use this information (and similar information collected from other websites) for the purpose of delivering targeted advertisements to you when you visit third party websites within their networks. This practice is commonly referred to as “interest-based advertising” or “online behavioral advertising”. If you prefer not to share your Personal Data with third party advertising partners, you may let us know.
BI tools, website heat maps.
We reserve the right to remove or add new analytic tools.

SPECIFIC PROVISIONS APPLICABLE UNDER CALIFORNIA PRIVACY LAW

10.1. Our California Do Not Track Notice (Shine the Light): Do Not Track (“DNT”) is a privacy preference that users can set in certain web browsers. Please note that we do not respond to or honor DNT signals or similar mechanisms transmitted by web browsers, but we may allow third parties, such as companies that provide us with analytics tools, to collect personally identifiable information about an individual consumer’s online activities over time and across different web sites when a consumer uses the Website.

10.3. Your Choices: You have certain choices about your personal information. Where you have consented to the processing of your personal information, you may withdraw that consent at any time and prevent further processing by contacting us as described in this Privacy Policy. Even if you opt out, we may still collect and use non-personal information regarding your activities on our services and for other legal purposes as described above. While we cannot guarantee privacy perfection, we will address any issue to the best of our ability as soon as possible. We will process such requests in accordance with applicable laws. To protect your privacy, we will take steps to verify your identity before fulfilling your request.

Changes to the Privacy Policy

Personetics can update or amend this Privacy Policy from time to time and, therefore, we ask you to check back periodically for the latest version of this Privacy Policy. If we make any substantial/material changes in the way we use your Personal Information we will make that information available by posting a notice on this Website or by other means.

CONTACT US

If you have any questions, feel free to contact us at privacy@personetics.com.

Last Updated: July 22, 2024

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